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When we say we cover everything under warranty, we mean it. One simple rule: be kind and honest with us. Why? KIND: because “don’t be a dick” should be universal life policy for dealing with all people, especially these days, and we want our staff treated with respect while they help fix whatever happened, for free. HONEST: because we don’t want to hear “dude I was JRA and it exploded” if it was an honest mistake or user error, so that we understand HOW something went wrong, as we don’t just throw new product at problems hoping it won’t happen again. As my old GM used to say, “hope is not a strategy,” 😆 which really just means don’t just sit and hope things will be better, make them better. So if you have a product from us that genuinely failed, tell us exactly what happened so we can make damn sure it never happens again. OR, if, just for example, you just got bored and ripped apart your light and can’t put it back together (pic 1), maybe don’t do that next time, but just tell us that, and we’ll take care of you. Or if you crashed light-first into a rock garden (2), we cover that. Or if your dog literally used your light as a chew toy (3), we got you. Or if you left your light on the roof of your truck and it came off on the highway then got run over multiple times (4), it’s ok, we cover that too. Just follow the rules: kind and honest. #dontbeadick #lifetimewarranty