Last updated 2 November 2026

Refund Policy

We want you to try AdTrendLab properly before paying, which is why every plan starts with a free trial. This policy explains when charges happen and when we refund them. It forms part of our Terms of Service.

Free trial

Your first subscription starts with a 7-day free trial (one per workspace). You are not charged during the trial. Cancel before it ends in Settings → Billing → Manage billing and you will never be charged.

Cancelling

You can cancel at any time. Your plan stays active until the end of the period you already paid for, and you will not be charged again. We do not charge cancellation fees.

Refunds

Forgot to cancel after the trial? If you contact us within 7 days of the first charge and have barely used the paid period, we will refund that first charge in full.
Yearly plans: you can ask for a full refund within 14 days of a new yearly subscription or yearly renewal.
Mistakes on our side: duplicate charges, charges after a confirmed cancellation, or a prolonged outage of the Service are always refunded.
Otherwise, payments for a period that has started are not refunded for partial use, unused allowances or downgrades. A plan change takes effect as shown in the billing portal, with any proration Stripe calculates.

Nothing in this policy limits rights you have under consumer law where you live.

How to ask

Email hello@adtrendlab.com from your account address with the invoice number (shown in Settings → Billing). Approved refunds go back to the original card through Stripe, usually within 5–10 business days depending on your bank.